How can we help?



How long does delivery take?

Shipping to main districts typically requires 1-3 business days for delivery. However, more remote or rural locations might experience delivery times of up to 7 business days.

What is the delivery cost?
  • All items above R800.00 are eligible for free delivery throughout South Africa.
  • The standard delivery fee is R80.00 for orders with a cart value of under R800.00
  • Your parcel will be delivered using one of our courier partners including The Courier Guy, RAM, and DHL.

About Fade

Does Fade have a physical store?

Currently, Fade doesn't not have a physical store. However, you can find a Fade storefront located at Subwear in Rosebank, Johannesburg.

How to get in touch with Fade?

You can contact us via

  • E-mail:
  • Phone call: 0
Whats Fade's story

At Fade, we believe that true style lies in simplicity. Our curated collection showcases the essence of minimalism, offering a range of timeless essentials that transcend fleeting trends. From impeccably crafted denims to perfectly tailored jackets, each piece is designed to effortlessly elevate your wardrobe with understated elegance.

Payment and Purchase Options

What are the available methods for making payments?

You can pay using the following methods:

  • Credit Card (choose Paygate or Payfast)
  • Debit Card (choose Paygate or Payfast)
  • Snapscan
  • Mobicred (Online Credit Facility)
  • PayJustNow (Online Credit Facility offering 3 equal interest-free payments)
  • Payflex (Online Credit Facility)
  • Ozow Instant EFT
What "buy now and pay later" options are available?

We offer Payflex and PayJustNow for your convenience.

Payflex is an online Payment Gateway letting you shop now and pay later in 4 interest-free installments. To register and for more information you can visit

PayJustNow offers you 3 equal interest-free installments and gives you a rad new way to pay.
For more info visit

Shipping Policies

National shipping policy?
  • Delivery will take place within 1-3 working days to major centres
  • Delivery will take place up to 10 working days to rural areas.
  • If this time is extended due to unforeseen circumstances we'll be sure to inform you of the new delivery date.
International shipping policy?
  • Yes, we ship all over the world.
  • Shipping charges will be computed during the checkout process based on the geographical location of your delivery address.
  • The anticipated delivery period ranges from 3 to 7 days; however, the precise delivery timeline will be presented during the checkout procedure.
Are import duties included in product price?
  • The product price and shipping cost do not encompass import duties, taxes, and charges.
  • These obligations fall under the responsibility of the buyer. 

All items above R800 are eligible for free delivery throughout South Africa. Your parcel will be delivered using one of our courier partners including The Courier Guy, CourierIT, Dawn Wing and DHL

Returns and Policies

What is the returns policy?
  • You can submit a return through our returns portal here
  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • We will arrange the return of the item free of charge for South African locations only.
  • Depending on your location, the time it takes for your exchanged product to reach you may vary.
  • We do not accept returns on undergarments.

What is the exchange policy?
  • We will gladly exchange an item for you provided we have the item and size available.
  • Exchanges will be delivered to the original shipping address unless advised otherwise.
What is the refunds policy?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Should your return be approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, refund time can vary depending on the method of payment used however it usually takes 3-10 working days.

Get in touch

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